Gotta love Zappos and especially the CEO Tony Hsieh. All about Service and following through. All companies want to be Zappos – but there are simply few that even come close. Here’s a presentation about what makes them tick and some of the key metrics.
View more presentations from zappos.
Found this on Slideshare.net.
See more presentations from SXSW
Related articles by Zemanta
- Guru Giveaways For The Week Of March 29, 2010 (adaptiveblue.com)
- Zappos and the continued power of customer service (marketing.fm)
- Creating An Integrated Social Media Strategy (slideshare.net)
Thanks for the great post!
I’m glad you enjoyed Tony’s presentation!
If you’d like to see more about what we do and how we do it, please take some time to look on zapposinsights.com!
– Jon Zappos Insights Culture Guide
[WORDPRESS HASHCASH] The poster sent us ‘0 which is not a hashcash value.
Seriously, You guys at Zappos are all over everything.