Gotta love Zappos and especially the CEO Tony Hsieh. All about Service and following through. All companies want to be Zappos – but there are simply few that even come close. Here’s a presentation about what makes them tick and some of the key metrics.
Seriously. And I thought Anderson Cooper was on CNN. I don’t know what is more impressive – that he has swam with a Great White Shark or that CNN lets him do 60 minutes on CBS and vice versa. Don’t know if I have ever seen either one of those things before.